At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance – and their own.
Associate System Engineer
Job Req Id: JREQ004727
Education: BE/ BTECH (Computer Science)/ MCA from a recognized University.
URL: www.thomsonreuters.com
Required:
- Eye on glass monitoring, raising tickets for each monitoring
- Managing multiple monitoring screens
- Performing the backup activity for servers
- Access provisioning request to engineers. Timely response to e-mails and requests Customer service: take ownership and manage all support cases via emails/ticketing systems .
- Provide regular updates to end users/requesters and close of their queries within agreed timescales.
- Problem escalation to the second level team and follow the defined process.
- Attend team meeting and conf call and identify and highlight any issue with process.
- Must be a team player
- Working with second level team during major outages.
- Initiating and coordinating recovery call for critical incidents
- Implements improvements to practice and client engagements, ensuring performance targets are met in the business area
- Ensures internal processes match the business needs
- Interacts with internal groups.
- Demonstrated ability to end to end ownership and work with customer and ensure client satisfaction and write technical reports.
- Focus on process improvement to increase both efficiency and customer satisfaction
Job Location: Bangalore
Work Experience: 1-1.5 years