At CGI, we’re committed to helping all of our stakeholders succeed. Our 68,000 professionals in 40 countries across the Americas, Europe and Asia Pacific provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients’ businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.
Associate System Engineer
Job Location: Bangalore/ Chennai
Work Experience:
0.6 – 3 years
Educational Background: BE/ BTECH/ MCA from a recognized University.
Work Domain:
- Respond to requests for technical assistance, research reported incidents using available information resources
- The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
- Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
- Log all service desk contacts within the incident management tool
- Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
- Assign non-resolved incidents or service requests to the appropriate support team
- Proper assignment of tickets (ticket coding and ‘assign to’ groups)
- Ticket Follow-Up: Daily monitoring and action of individual queues
- Identify and escalate incidents requiring urgent attention and action
- Stay current with system information, changes and updates
- Adherence to schedule / compliance for attendance
- May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
- Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
To Apply: Interested candidates should apply online through the link provided below-
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