Post Name: Associate Client Services Engineer (Associate CSE)
Education: BE/ BTECH (Computers)/ MCA from a recognized University.
Responsibilities:
- Provide technical assistance and support for incoming service requests and issues related to Yodlee products and solutions
- Service request queue management and follow up for timely resolution of technical cases escalated to internal teams
- Respond to email messages from customers seeking help
- Provides professional and helpful support for Yodlee products line(s), well prognosis, and/or completion product performance
- Completes advanced product line training (Field Service Personnel not included)
- Work closely with other teams to bring in faster resolution
- Adherence to Process, Policy & Procedures Meeting and exceeding client SLA
Work Experience: More than 01 year
Job Place: Bangalore.